Returns & Exchanges Policy
At Electric Bikes Brisbane, we want you to ride with confidence; if your gear isn't the perfect fit, you can return unused items within 30 days of purchase. Please note that for safety and compliance reasons, e-bikes must be in original, unridden condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, chargers, and accessories are included.
Ship or Drop Off
Affix the provided shipping label to your parcel or visit our Brisbane showroom to drop off your return in person.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing